More enquiries booked.
You don't touch anything.
I handle every enquiry your clinic receives across web form, Instagram DM, text, and email, so the leads you're already paying for actually become bookings.
A quick conversation to see if there's a fit. No slides, no hard sell.
Your booking system isn't built for this gap.
Someone fills out your form, sends a DM, or asks about a treatment after hours. Your booking system sends a confirmation. It doesn't answer the actual question they asked, about pricing, candidacy, downtime, or what comes next.
By the time someone on your team can write a real reply, hours or days have passed. For the lead who was deciding between you and two other clinics that weekend, that gap is enough. She's already booked elsewhere. Or she's stopped looking.
This isn't a process problem. It isn't a team problem. It's that the systems most clinics use were built for confirmations, not conversations. And the patients who reach out today expect a real reply within minutes, not next-day.
One missed booking per week at an average ticket of $454 for medspas, or $5,000+ for surgical practices, is $22,000 to $260,000 per year in lost revenue. For clinics running ads, the loss is usually 2-3x that.
What gets handled.
I take everything between an enquiry and a booked appointment off your plate. You keep your existing booking system, your team, and your workflows. Nothing changes for you.
Every enquiry gets a real reply within 60 seconds.
Across every channel: web form, Instagram DM, text, and email. Not a booking link. Not a 'we'll be in touch.' An actual answer to the actual question, with a clear next step to book. For missed phone calls, I can also trigger an instant text follow-up so the lead doesn't have to wait for a callback.
Stops leads going cold before your team even sees them.
Leads that don't book immediately get followed up automatically.
A short sequence over the next 48 hours keeps the conversation going without being pushy. The lead stays warm. Nobody on your team has to remember to chase them.
Recovers leads that would otherwise disappear after day one.
Evening, weekend, and holiday enquiries are handled the same as Monday morning.
52% of enquiries arrive after 6pm. The system works at 9pm on a Tuesday the same way it does at 10am on a Wednesday. No voicemail. No 'we'll get back to you.'
Covers the gap that costs most clinics the most money.
Missed appointments get a follow-up within 60 minutes.
When a patient doesn't show, the system reaches out with an easy way to reschedule. Most missed bookings can be saved if you catch them in the same hour.
Turns no-shows into rescheduled bookings, automatically.
How setup works.
Three days. About an hour of your time total. Then you're hands-off.
30-minute kickoff call
We map your current setup, your booking software, and the channels enquiries come in through. You tell me about your patients and your treatments. That's it.
3 days of setup
I connect my workflow to your existing systems, train it on your services and your tone, and run test enquiries to make sure everything's working the way you want. You don't need to be involved.
First 2 weeks of monitoring
I watch every reply that goes out, adjust based on what your patients actually ask, and catch anything that doesn't sound right. You focus on treating patients.
Monthly check-ins
A 15-minute call once a month to share what's working, what's been recovered, and what to improve. Month-to-month, no contracts.
Pricing.
One recovered booking per week at your average ticket pays for the entire service. Anything beyond that is profit you weren't capturing.
The proof you can verify.
The 30-clinic study
I submitted real questions to 30 medspas this year. Not test forms, actual questions about pricing, candidacy, and treatment options. 23 sent a booking link or a generic 'we'll be in touch.' The rest sent generic auto-replies. None answered the question I asked. The few clinics that converted those leads all did one thing differently in their first reply, and that's the gap AMYORK closes.
See what I found →Built by Marcus Ribeiro
5 years building infrastructure for early-stage tech companies. 70+ founders supported in operations and growth.
I handle every client personally. There's no team, no junior support staff, no offshore agency. You're working directly with me.
How I build your response workflow
Every client gets a response workflow built on a core system I've refined across every enquiry I've handled. During setup, I customise it to your practice: your services, your pricing, your tone, your booking software, your patients. The result isn't a generic reply. It sounds like someone who already works at your practice, trained on the questions your patients actually ask and the way you'd want them answered.
Questions, answered.
I work alongside your existing booking system, not instead of it. Nothing changes for you or your team. I connect my response workflow to whatever you already use during setup, and your team continues to operate exactly as they do today.
Chatbots send templated replies based on keywords. They're a tool you have to configure and manage. AMYORK is a service. I respond to each enquiry with a real, personalised answer to the actual question, and I handle all the setup, monitoring, and adjustments. You don't touch anything.
About an hour total spread across the first week. A 30-minute kickoff call to map your current setup, then I'm hands-off for 3 days while I build everything, then a brief check-in to confirm I'm handling things the way you want before we go live.
Month-to-month, no contract. Cancel anytime. I'm betting on the service being valuable enough that you keep it. If it isn't, you don't.
Yes. I work with medspas anywhere in the US, UK, and Canada. The way I handle enquiries isn't tied to any specific location or timezone.
You stay if it's working. You don't if it isn't. There's no commitment beyond the current month. Most clients see their first recovered booking within the first week and decide to continue from there.
Your enquiries are coming in. The question is whether they book.
Every week without a real response system is another week of leads booking somewhere else.
A quick conversation to see if there's a fit. No slides, no hard sell.
Or just reply to my email, marcus@amyorkltd.com